Find a SoftSkills Trainer

Radha Chawla Sharma

Radha Chawla Sharma
>15
>100
25-50
PMS,Interviewing skills
Radha Sharma

Freelance Corporate Trainer


Professional Digest

I’m an MBA - HR and possess rich experience of working with various mktg. /mfz and educational organizations. Possess vast experience in training and development. I Trained people across various functions which include HR and customer service. Delivered stress management, core HR activities and soft skills programs for industry professionals and students. Adept in providing trainings, coordinating with clients; interface to understand their requirements & provide customized services.

Areas of Expertise
Training needs analysis, design, training delivery, feedback analysis and transfer of learning to the workplace. Expertise includes:


• Communication Skills and Personality Development,
• Team Building and Team Management
• Goal Setting and Motivation
• Customer Service Skills
• HR Compliance
• Interview & Presentation Skills
• Performance Management System (Competency Mapping, Bench Marking, Balance Score Card & 360° Feedback)


Freelance Trainings Imparted


• Office Management Skills
• Time Management
• Communication Skills
• Motivation
• Sales Performance Improvement
• Attitude Development
• Personality Development
• Stress Management
• 5 S & 7 Ps/Kaizen/Industrial Safety
• Customer Complaints Handling
• Team Building/Leadership
• Interview Techniques
• Interpersonal Relationship
• Corporate Grooming
• Conflict Management
• Performance Management System
• Parenting Skills
• Retirement Planning


Organizations


• JCB India Ltd.
• Volvo Eicher Commercial Vehicle LTD
• Convergys India Ltd.
• PACL India Ltd.
• Pratibha Green Technologies Ltd
• Rollatainers Ltd.
• Bala Ji Exports
• JB Foundation
• Parnami Group
• Batra Group
• STG Computers
• INSEL Institute
• Daikin Airconditioning India P. Ltd.
• Dr. Shroff' --- Many More



Snapshot on HR Trainings & Organizations - Recent

JCB India Ltd. Performance Appraisal
Volvo Eicher Commercial Vehicle LTD. Team Building, Conflict Management
PACL India Ltd. Team Building, Presentation Skills
Pratibha Green Technologies Ltd. HR Compliance and Labor Management in Odd time
Rollatainers Ltd. Statutory Compliance and Employee Motivation, Customer Service
Bala Ji Exports Conflict Management
Batra Group HR Compliance, Training Need Identification and Transformation
Dr. Shroffs CEH Customer Service, Team Building
Racon Academy Organized workshops on HR and LSD in Faridabad
Daikin Airconditioning India P. Ltd. Effective Presentation Skills, Communication Skills - Art

Experience Chronology



Corporate Trainer, Apr. `08 – Onwards • Racon Academy - Faridabad

• Providing HR & Soft Skills training to corporate and educational institutions.
• Adept in providing training for HR Compliance, Competency Mapping and Performance Appraisal.
Cont. Radha Sharma

• Conceptualization & development of training & development initiatives
• Determination of training needs and follow ups with clients.
• Competency check & bridge gap through effective training.
• Managing projects and organizing trainings
• Providing effective learning, quality teaching & the training sessions consist of role plays, GD, workshops, brainstorming, simulations, games, demonstrations and lectures, making & formatting of training programs.

Manager - HR, Jly. `05 – Mar. `08 • Prakash Web Tech Pvt. Ltd. - Faridabad

• Design and manage HR programs and observe progress.
• HR Liaison and customers retention activities.
• Organized HR events and employee motivation.
• Responsible for Human Resource Planning, Housekeeping, MIS, Internal Administration, Recruitment & Selection, T&D, Job Analysis & Design, Compensation Planning, Performance Appraisal, Optimum Labor Utilization and Grievances Handling, Human Resource Audit, Employee Welfare & Safety, Prepared & Maintained ESIC, PF and other various records, Compliance with other Labor Laws. Grievances Handling, Human Resource Audit, Employee Welfare & Safety, Prepared & Maintained ESIC, PF and other various records, Compliance with other Labor Laws.


Customer Care Manager, Jun. `04 – Jun. `05 • Batra Auto Group - Faridabad

• Conducted sales and soft skill training on behalf of Maruti Udyog Limited.
• Coordinated all activities right from making sales till the final delivery.
• Channelized sales lead monitoring till after sales with sales and service team.
• Responsible for HR as additional portfolio: Recruitment & Selection, Attendance Records, Training & Development and Competency Mapping and Statutory Compliance.
• Achieved No - 1 ranking position on pan India level within six months of joining.
• Handled complaints and managed to deliver customer satisfaction.

Sr. Executive – CC & HR, Jan. `02 – May. `04 • Alstom Systems Ltd. - Noida

• Coordinated for customer care, sales and production departments.
• Accountable for customer care, customer growth and retention.
• Responsible for T & D activities and looked after Employee Engagement, Performance Appraisal, Grievances issues and Legal Compliance, Competency Mapping, Optimum Labor Utilization, Human Resource Audit, Employee Welfare & Safety and Recruitments.
• Assisted Vice President and for secretarial assignments.
• Maintained MIS building and coordinated with service departments.
• Awarded for best employee in customer care in 2002.

Customer Care & Admin. Officer, Oct. `95 – Dec. `01 • Rollatainers Ltd. - Faridabad

• Responsible to look after front office, housekeeping, HR and general administration.
• Accountable for customer care and HR/Admin.
• Successfully performed in HR tasks: Human Resource Planning, Recruitment & Selection Cycle, T&D, Job Analysis & Design, Modifying & implementing various Compensation Plan, Performance Appraisal, Optimum Labor Utilization, Human Resource Audit, Employee Welfare & Safety, Preparing & Maintaining ESIC, PF and other various records, Other Compliance under various industrial laws
• Maintained MIS and vendors’ development track record.
• Instrumental in online liaison with large MNC.
• Retained 60% outgoing channel partners and developed vendor network.
• Attained and delivered training on Soft Skills and Team Working & development for Customer Care Executives in packaging industry.

Asst. Branch Coordinator, Apr. `92 – Sept. `95 • TNT-Skypak Ltd., Faridabad

• Responsible for booking & dispatch functions of courier business in Faridabad.
• Managed and performed HR activities as an additional portfolio such as: Recruitment & Selection, Attendance Records, and Training Schedules, Disputes settlement, Preparing & Maintaining ESIC, PF and other various records.
• Looked after branch’ general administration and imparted training to trainees.
• Accountable to generate sales leads from corporate and heavy volume customers.
• Coordination with all India branches for establishing uniform system and smooth operation.

Executive – Sales, Mar. `90 – Mar. `92 • R J International, Delhi & Faridabad

• Responsible to sell and achieve sales targets for EPBAX systems, Door Bells and Sound Systems in Delhi & Faridabad.
• Kept maintenance track record in coordination with system engineers and customers
• Participated in exhibitions and other trade shows.



Cont. Radha Sharma

Academics

• Graduation : MD University, Rohtak.
• M.B.A - H.R : Symbiosis, Pune
• PGDCA : ISCT, Delhi
• Women Entrepreneurship : SIDBI, Delhi

Personal Dossier

Date of Birth : 22th November, 1965
Marital Status : Married
Hobbies : Music, Traveling and Reading
References : Available upon request











Radha Chawla Sharma
, ,
10000-20000
Faridabad
  • Radha Chawla Sharma
  • Radha Chawla Sharma
  • Radha Chawla Sharma