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Ambar Arora

Ambar Arora
Ambar Arora
BPO/Call Center Training
Professional Summary:
More than Ten years of Professional experience, with 5 years in training & development, have cultivated knowledge and skills that include an in-depth understanding of Business Processes and Sales.

Sales Exposure:
Trained and handled teams in Out Bound Call Center Processes for clients like Citibank Credit Cards and SBI Railway Cards.
Managed the training team and trained executives for an Out Bound process (Homeshop18, a venture of Network18).

Management Expertise:
• Focus towards team’s goal achievement using negotiation, teamwork / collaboration, motivation and staff development skills.
• Client management.
• Develop strong inter-personal relationships with the team to cohesively bond them together.
• Single point of contact with the team and senior management through effective communication on key deliverables and soft issues.
• Productivity enhancement by hiring, training and staff motivation

Operational Experience:
• Focus on continuous improvement of program performance by analyzing daily results.
• Delivering expected Client expectations
• Meeting revenue targets of the Organization.
• Good understanding of both Inbound and Outbound Processes.
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