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Amar Rao

Amar Rao
Amar Rao
>15
>100
25-50
"Executive Coaching
Performance Management
Process Management
Image branding
Body Language
Sales and Marketing
Crucial Conversations
360Deg Feedback
Internal Customer Satisfaction
Experiential Learning"
"Amar is a Graduate in Economics Honours, with Post Graduate Qualifications in Business Administration, Hospitality and Training.
Amar has over 35 years of rich experience in Hospitality Operations and Training and has worked in India and abroad in Leading Hotel Chains, starting with the Taj Group of Hotels, Oberoi Hotels, Holiday Inn, Le Meridian.
In Hotel Operations, Amar has held various Managerial positions and has been with successful teams that set up the Food and Beverage Operations, Standards Specifications and Training Modules. Amar has set up the entire Training Department of four Hotels in India and Abroad.
At the Le Meridien, in the Middle East, Amar was the recipient of the Meridien Management Program Certificate, from Institut International Meridien, Paris, and Welcome - Charter Train the Trainer Certification. He also headed the Quality Committee of the Hotel.
At Taj Hotels, Amar underwent a training program on ‘Kaizen’ and his team was successful in reducing the number of Engineering Guest Complaints. Along with the Taj Corporate Training team, he won the Certificate of Excellence for Outstanding Contribution in developing a Unique Identity for Employee Communication. He was also a Certified Internal Assessor for the Tata Business Excellence Model, modelled on the lines of the Malcolm Baldridge Quality Awards.
Amar also institutionalized the Employee Induction Program and the Training Passport for Three hotels.
Amar is a Certified Trainer for Performance Management System from Ion Exchange Training Resources, Certified Trainer for Le Meridien Hotels, Holiday Inn Hotels and Taj Hotels, and Certified Trainer for Gallup Q 12, for Employee Satisfaction Tracking System.
Amar was General Manager - Centre of Excellence and Management Training Program at Taj Hotels, Palaces and Resorts, Southern Region Chennai and Northern Region New Delhi till January, 2006 and his last assignment was Deputy General Manager - Talent Transformation and Development at Reliance Retail Limited, Mumbai.
Amar conducts Workshops on Business Etiquette, Customer Service for Senior Manager’s of State Bank of India, Indian Overseas Bank, posted abroad and Workshops for Cognizant, Unilever on Business Etiquette and Customer Service
Amar’s area of expertise is Leadership Training, Customer Service, Business Excellence, Performance Coaching, Counselling /Mentoring using the GROW model, Retail Operations and Hospitality.


Amar is now an Independent Training Consultant engaged in Learning and Development Training Projects for Business Houses, Corporates, Hospitality and Retail Organisations.
Amar’s Core competencies are Leadership Training, Behavioural and Soft Skills, Change Management, Business Excellence, Customer Service, CRM, Process Management, Internal Customer Satisfaction and Standard Operating Procedures.
Professional Expertise
• Leadership
• Behavioural Skills
• Soft Skills
• Customer Service
• Presentation Skills
• Train the Trainer
• Negotiation
• Business Excellence
• Coaching

Education
• Bachelors Degree in Economics
• Post Graduate Diploma in Business Administration
• Diploma in Teacher Training
• Diploma in Hotel Management
• Certified White Belt in Executive Coaching

Certifications
• Certified in Post Diploma in Teacher Training – IHM Mumbai.
• Certified as Trainer for Trainers in HRD – XLRI – Jamshedpur
• Certified in Welcome Charter - Train the Trainer – L’Institut International Meridien - Paris
• Certified in the Meridien Junior Management Programme – L’ Institut International Meridien – Paris.
• Certified in Diplomacy Programme – Institut International Meridien – Paris.
• Certified Holiday Inn Training Competency Certificate Programme – Bass Hotels and Resorts.
• Certified in Holidex Reservations System - Training – Bass Hotels and Resorts
• Seven Habits of Highly Effective People – Steven Covey.
• Performance Management Workshop – Indian Hotels.
• Certified Trainer for Performance Management System – Ion Exchange Training Resources.
• Certified Taj Trainer Certification. – Indian Hotels.
• Executive Development Programme in Hospitality Management Association of Catering Professionals – Hyderabad
• Management by Human Values – Indian Insights - Indian Institute of Management – Kolkata
• The Gallup Organization – Certified Q12 Trainer for Employee Satisfaction Tracking System,
• Demystifying Potential Development Centres – TV Rao Learning Systems.
• Certified in a Kaizen Workshop – Masaki Imai.
• Certified Business Excellence Facilitator – Indian Hotels.
• Certified Internal Assessor for Business Excellence – Tata Business Excellence Model.
• Certified in 360 Degree Feed back Implementation Workshop – TV Rao Learning Systems.
• Certified WHITE BELT and Train the Trainer in Executive Coaching and Counselling using the GROW Model"
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20000-30000
Hyderabad