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ANIL SACHDEVA

ANIL SACHDEVA
ANIL SACHDEVA
>15
0-25
10-25
...
OVER 35 YEARS OF EXPERIENCE

POST EMPLOYEMENT – 2 YEARS

 FUTURE GROUP CERTIFIED TRAINER (NOV 2011 – TILL DATE)
 GUEST LECTURER – VARIOUS MBA COLLEGES (OCT 2010 – TILL DATE)

EMPLOYEMENT BACKGROUND – 36 YEARS

 HINDUSTAN UNILEVER LIMITED (DEC. 2000-TILL SEPT.2010) – the largest FMCG Co. in India
 LAKME LIMITED - A TATA Company (JAN. 1980 TILL NOV. 2000) – Mfg. & Mktg. Cosmetic Product Range
 GEOFFREY MANERS & CO.LTD. (OCT. 1977 – JAN. 1980) – an FMCG with OTC range and pharmaceuticals
 NEW DELHI MUNICIPAL COMMITTEE (APR. 1974 – TILL SEP,1977) – A Govt. Municipality


SKILL SETS
 Customer Service - a dedicated professional with over 10 years of Customer Service Experience majorly in Hindustan Unilever
• Customer Order Servicing - Established never achieved norms for highest Customer Case Fill On Time (CCFOT) >95%
• Identified, planned and executed various Quarterly Growth Plans (QGPs), Annual Estimates (AEs) and Annual Plans ( APs) of the Company.
• Handled the challenging “Government Customer” CSD (Canteen Stores Deptt.) under Minstry of Defence
• Contributed to highest sales growth of specific channel of HUL with a 100% growth in 5 years due to customer satisfaction
• Always maintained highest levels of Key Performance Indicators (KPIs).
• Meeting Customer Needs,
• Production of MIS/Statistics,
 Supply Chain Management
• Reducing Costs thru better Inventory Control Measures
• Adequate stock availability at Point of Purchase.
• A very cohesive team maintained by involving factories, transporters, CFAs, whole-sellers and retailers.
• An excellent control on all CFA operations across northern India
 Forecasting Demand
• Based on historical data, pitching in seasonality factor, customers’ ordering trend, mastered forecasting with lowest ever error/bias.
• Helped minimized stock holdings. Was instrumental in driving Demand Planning to sales force levels. Highly active in response to changes owing to market change/business needs
 Recruitment / Induction Program
• Monitored recruitment process for Support Staff and Sales Staff at Junior/executive levels by cost and time effective means whilst ensuring that quality meets specifications.
• Reducing costs by identifying future staffing requirements in accordance with the new business plans






 Training & Development –
• 1500 hr. of Training Experience in Training Staff of Big Bazar, Pantaloons, Central Mall Gurgaon for Department Managers and below
• Identified training needs, monitored and advised appropriate training programs for support staff and field force.
• Made various presentations to Sales Personnel on Demand Forecasting, Safety, Reporting etc. Contributed to high skill levels of various personnel at CFA to new IT developments in the Company.
 Business & Sales Promotion
• Carried out product & sales promotions during various Fairs & Exhibitions (IITF at Pragati Maidan and other Commodity Fairs) by various event organizers travelling almost whole of North India.
• Maintained high levels of involvement related to
 layouts, designing of stalls,
 recruitment of Hostesses
 printing of brochure, catalogues, coupons,
 free sampling, demos, sales
 customer feedback with one to one interaction.
• Overseen all activities related to pre and post events. Evaluation of surveys and customers’ feedback and raising suggestions to management for improved activities
 Leadership & Team Building
• Overseeing a team of Jr./Sr. Executives, Store Keepers, Computer Operators and large workforce at CFA level.
• Always maintained a Highly Effective Team to get optimum results in line with Corporate Goals
 General Administration
• Possessing more than 20 years administration experience in Govt. as well as Corporate environments.
• Managing general office procedures dealing with customers and high volume workloads whilst meeting strict deadlines.
 Presentation Skills
• I possess good communication and language articulation skills.
• I love making presentations to audiences irrespective of size, types and topics.
• I organized workshops for Sales Personnel on THE NEED FOR FORECASTING SALES and Group of Officers in Uniform from Indian Army, Navy and Air Force and apprising them on Company’s stand on Customer Servicing

EDUCATION
 Bachelor of Science – Hans Raj College, Delhi University (1971)
 Hr. Secondary from CBSE, Delhi (1968)
 PG Diploma in Office Management from Punjab University, Chandigarh (1980)
 PG Diploma in Personnel Management & Industrial Relations from Bhatiya Vidya Bhavan (1988)

SKILLS & KNOWLEDGE
 I have good communication skills and articulation. I can make presentation to any audience irrespective of its size, type, subject
 I possess good IT working knowledge. In fact, have been associated with Computerization when it was brought to office environment in India in 80’s
 I have mastered on MS Office (Excel & Power Point) and possess good working knowledge on various in-house SWs in FoxPro, Oracle etc.





PROFESSIONAL DEVELOPMENT was nominated to various Workshops and Training Programs (Class Room and On-line LMS) on
 Problem Solving & Decision Making
 Team Working
 Managing Effective Relationships
 Advance Communication & Presentation Skills
 Professional Assertiveness
 Creativity & Innovation for Business
 Influencing & Negotiation Skills

CERTIFIED TRAINER FOR FUTURE (BIG BAZAR) GROUP
• On live panel for imparting Training to BPL Beneficiaries on Retail, Sales & Service Excellence and Hospitality (A project under M/o Rural Development, Govt. of India) and Nehru Yuva Kendra Sangathan
• On live panel for training all Department Managers and below, working in Big Bazar, Pantaloon, Central. Some of fields are
o Customer Service Excellence in Retail
o Personality Development
o Soft Skills
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0-10000, 10000-20000
New Delhi