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Anjana Bindlish

Anjana Bindlish
Anjana Bindlish
>15
>100
10-25
Food hygiene and Sanitation, Dining Etiquette, Interviewing skills, Customer focus, Handling customer complaints,Spoken Hindi, Spoken English,Interpersonal skills, Team Building,OJT- Hotels
Ms. Anjana Bindlish-ILO Fellowship, PGDBA, DHMCT, B.Com, DCS, M.Sc- Counseling and Psychotherapy

Ms. Anjana Bindlish has an unequalled passion for Training, Teaching and Learning. She builds a strong rapport with her participants and colleagues. Anjana is a multifaceted Trainer, with over 28 years of experience, covering over 50,000 hours of training experience and has successfully trained over 15,000 employees with either little or no experience. She has the ability to facilitate programs for Managers, supervisors and staff. Some of the training facilitated by her are Guest Delight / Guest focus / Guest Care, Telephone Etiquettes, Communication Skills, Food hygiene and sanitation, Handling Moments of truth, Handling Guest complaints, Motivation, Team work, Machine and general safety in Kitchen, Personal hygiene and Sanitation, In house Salesmanship, Stress management, Time Management, Train the Trainer Handling suspicious Persons, Efficient Restaurant service, Supervisory Skills, Interpersonal skills, Importance of Punctuality in Hospitality Industry, Professionalism in Hospitality Industry, Safety in Handling chemicals, On The Job Training for housekeeping, front office and Food & Beverage Service.

Ms. Bindlish has vast experience in training in the IT sector in companies like Wipro, Cognizant; E Serve etc. Ms. Bindlish has also facilitated training for Retail Chains, Telecom, Travel Agencies, Freight and Cargo, Chemical Companies, e - Publishing, Shipping, University of Madras, Colleges and Other service organizations. She excels in Stress Management, Team Building, Presentation skills, Customer Focus and Work life balance. Some of the Program and workshops facilitated by her are Communication Skills, Spoken English, Interpersonal Skills, Professionalism, Presentation Skills, Assertive Communication, Spoken Hindi, Telephone Etiquettes & Skills, Personality Development, Business Etiquettes, Customer Focus, Negotiation Skills, Dining Etiquettes, Supervisory Development Programmes, Management Development Programmes, Selling Skills ,Interviewing Skills, How to write a CV and Covering letter, How to attend a GD, Interpersonal Skills, Train The Trainer, Time Management, Stress Management, Leadership Skills, People Management, Coaching and Mentoring, out of the box Thinking, Team Building, Motivational Leadership, Positive Attitude, Work-life Balance. She was the Training Manager of a Paradigm Shift a HR company where she led a group of trainers, building content, facilitating training for Organisations, facilitating boot camps, mentoring, guiding, monitoring, motivating and coaching the trainers.

Her Teaching Experiences:
Ms. Bindlish has taught in IHMCT&AN in Chennai, Ahmadabad and Hyderabad. She was a respected and much admired faculty, primarily teaching Front Office Operations and Management, Hotel Accounts. She also taught Housekeeping, F&B Service, F&B Management, Sales and Marketing, Supervisory Management, Security in Hospitality, Nutrition, and Food Science. Ms. Bindlish was also handling PG Diploma classes. Her approach to teaching was practical and with instances drawn from her experiences and travels Most of India except NE, USA, UK, Singapore,& KL which made her popular. She was an as Examiner with National Council Hotel Management, Hotel Management, Andhra University, DOTE, Chennai. She was also a Committee Member with Hotel Management National Council for Syllabus Re-construction and Hotel Management National Council for Syllabus Review. She was also a faculty and an examiner for National Productivity Council- Hyderabad. Ms. Bindlish for her passion and practical methods of teaching was selected by ILO experts and Government of India and sent to Cornell University – Ithaca – USA for a Professional Development Program and an exposure to the Industry in Holiday Inn – Las Vegas. She was the Dean and Principal of a residential Hotel Management Institute in Lakkadi Waynad District, where she led a team of faculty, administration staff and support staff. She also led a similar team as the Principal of a Hotel Management Institute in Chennai.She was a true leader and even today people who worked under her keep in touch with her.

Training Experience in Hospitality field
Anjana also has vast experience in Hotels like ITC Grand Bay Vizag and Royal Goan Beach Resorts Goa and other organisations. She was actively involved in staff recruitment for the opening of the hotels. As part of her assignment she was instrumental in single handedly setting up the Training Department from scratch for the newly opened hotels. She has set up the training systems, did TNA, planned the training calendar, coordinated with vendors for delivery of programs, structured, developed the content and facilitated programs, did follow ups for effectiveness of the programs, facilitated and conducted programs for all levels. She guided the development of the software for the training department, facilitated and conducted programs for all levels in Apollo group of Hospitals. She has done programs using innovative methods like Anthakshri, Treasure Hunt, Quiz and knowledge, self awareness and pre retirement programs.At Apollo she had a team of trainers under her, whom she mentored, coached and led skillfully to meet the requirements of the Organisation.

She had also developed and put into practice various Quality Initiatives at the hotels like Guest Feedback analysis, Guest Service Index, Service and Hygiene audits, Mystery Customer Audits, Service Audits, Safety and Hazard detection system, formulating Standard Operating Procedures and Employee Motivation Programs etc. She has also formulated and put into practice Standard Operating procedures for Operating Hotels. She has also conducted programs for South India Hotel and Restaurant Association.
Ms. Bindlish has been a valued team member for training and consultancy to TTDC Hotels, Industrial Canteens and Hotels. Leading and leadership is a natural part of Anjana Bindlish.

Some of the Organisations where Ms. Bindlish has facilitated these workshops and programs are: Sathyam Cinemas, Wipro, Trinetra Chain of Departmental Stores, Bharati Telecom- Airtel, Bharthi AXA, Cognizant Technologies, Triumala Chemicals, Integrated Property Management Systems, H I E T, Airlift Associates, Frankfinn Institute of Airhostess, Air Hostess Academy, L &T Infotech, TVS group, Avon Facility Management Company. She has conducted Hygiene and Service Audits at Welcome group Grand Bay Vishakhapatnam, Cream Centre Chennai, TVS group of Companies Madurai and Chennai, SatisFIND thirdeye, facilitated training program on Food Hygiene and Sanitation for South India Hotel and Restaurant Federation.

Anjana Today:
Anjana Bindlish has an enthusiastic and a vibrant personality. She loves to Train, teach, read, learn and travel. She did her Masters in NLP, Health and Gestalt under Dr. (Fr) Richard Mchugh from USA. She continued in her quest and learnt and earned further certifications in Alternative Therapy. Today she finds a great satisfaction in bringing back joy to the lives of others, as part of her training programs.She has the patience to listen and counsel people from all walks of life skillfully.
Anjana has:
• Diploma in Hotel Management & Catering Technology, IHMCT & AN, Madras, 1979. Gold Medalist, Winner of Anna Aringnar Award, Best Outstanding Student Award- Spencer’s Silver Rolling Trophy.
• B.Com from Madurai Kamaraj University, 1982
• Diploma in Computer Science, Madras University.
• PG Diploma in Business Administration from Annamalai University, 1991
• Primary Certificate Course in Food Hygiene, London, 1997.
• A course in Structural Design & Delivery System, From TTTI, Chennai-Teacher Effectiveness, skills, In structural methods/media, evaluation and learner characteristics, 1999.
• She has a Certificate in Fire Fighting from Directorate of Fire Services- Goa -2000
• International Training Skills certification from City and Guilds – U.K. - 2005
• Nominated by the Govt. of India and ILO to attend Professional Development Course, Cornell University, USA and subsequently received ILO fellowship.-1992
• Trained First Aider of St. Johns Ambulance, Vishakapatnam, 1997 and Goa, 2000. She is a Gold Medallion First Aider.
• Six Sigma Green Belt Certificate – 2007
• Basic – ISAABS in 2008.
• Appreciative Inquiry - 2009
• NLP Basics and Masters Practioners Course - March 2010.
• NLP Health – December 2010.
• Counseling Skills Certification – Dec 2010.
• Gestalt Practitioners Course – Jan – 2011.
• NLP Tools of the Spirit – March 2012.
• Bach Flower Remedy Certification
• Acupressure
• EFT
• Mudra Healing, Mind Body Healing
• Registered Alternative Medical Practitioner
• M. Sc Counseling and Psychotherapy July 2012 – 6th in University

Her Professional Affiliations:
• Member of Madras Management Association
• Life Member of Indian Society for Training & Development
• Life Member of HRD Circle of Chennai Chapter.
• Life Member of Association of Psychologist.


Other Accomplishments:

• Presented a paper in the 6th International Sexology Conference.
• Facilitated a workshop on Gestalt Therapy in the 6th International Sexology Conference.


Languages Known: Hindi, English, and Tamil. Can understand passable Telugu
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10000-20000
Chennai